Privacy Policy

Effective Date: August 1, 2025
Contact Email: info@mahayatri.in
App Name: Mahayatri (Rickshaw Booking App)
Owner: Mahayatri Team, Nashik, Maharashtra, India

Your privacy is important to us. This Privacy Policy explains how Mahayatri (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you use our mobile application and related services (“App”).

1. Information We Collect

a. Personal Information

  • Full name

  • Mobile number

  • Email address (optional)

  • Location (real-time GPS)

  • Device details (model, OS, IP address)

b. Ride Information

  • Pickup and drop locations

  • Trip history

  • Ride fare and payment status

  • Feedback and ratings

c. Driver Data (for Driver App only)

  • Driving license and vehicle registration

  • Profile photo

  • Bank/UPI details (for settlements, if applicable)

2. How We Use Your Information

We use your information to:

  • Connect passengers with nearby drivers

  • Track ride status and history

  • Provide customer support and resolve disputes

  • Ensure passenger and driver safety

  • Improve the app’s features and performance

  • Send important notifications (e.g., ride status, app updates)

3. Sharing Your Information

We do not sell or rent your personal data. We may share information:

  • With drivers during booking (name, location, contact)

  • With legal authorities when required by law

  • With third-party services (e.g., map services, OTP providers) strictly for app functionality

4. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or misuse. However, no internet-based service is 100% secure.

5. Your Rights

You have the right to:

  • View and update your profile information

  • Request deletion of your account and associated data

  • Opt out of non-essential notifications

To exercise these rights, contact us at info@mahayatri.in.

6. Data Retention

We retain your personal data for as long as your account is active and as required for legal, accounting, or operational purposes.

7. Children’s Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal data from minors.

8. Permissions We Use

  • Location (Foreground/Background): For live tracking and trip allocation

  • Phone/Call: For enabling driver-passenger calls

  • Internet & Network: For app functionality

  • Push Notifications: For ride alerts and updates

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app and will become effective immediately.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy:

📧 info@mahayatri.in
📍 Mahayatri Team, Nashik, Maharashtra, India